We welcome all our current and new customers to our new and improved website.

FAQS

QHow do I measure for custom cushions?
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Using a flexible measuring tape (those grade school rulers are a bit unwieldy) you can measure either your current cushion or the furniture where the cushion will be used. Measure the total distance from seam to seam across the cushion, or where the cushion will be, to the nearest 0.25 of an inch.  Please do NOT include welting: measure to the inside of any cording or welting so we can be as accurate as possible.

If you are measuring for furniture with both seat and back cushions, ***Please don’t forget*** to subtract the thickness of the seat cushion when measuring back height, as the back cushion will sit on top of the seat cushion.

We do not modify any measurements, we will make the finished product to the measurements you provide.  We may reach out to you if we have questions about unusual measurements for a particular type of cushion.  

The measurements we need are listed on the product page (usually depth, width, and thickness), and please be aware that the final product will be within 5/8 inch of the measurements you give us, due to differences in foam or padding. We welcome any questions you have about taking measurements, and will gladly respond to your emails, with or without photos, to help you to stay on the right track.

QDo I need to order fabric sample?
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Most computer monitors and phone screens are not color calibrated, so to ensure you will be happy with your fabric choice we recommend ordering fabric samples.  Testing fabric before ordering also is also a great way to visualize your choices.

QWhat type of filling is the best fit for my cushions?
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Our standard Indoor / Outdoor foam is one of the best available in the Cushion industry, and is suitable for most residential and home uses.  It’s available in a variety of firmnesses, and while Medium firmness is usually a safe choice, let us know if you need guidance on this decision.

For an upgrade in durability, select our Premium indoor / outdoor foam.  It’s suitable for even the highest traffic commercial applications.

For an even faster drying foam, select our Dryfast option, which is an open cell reticulated foam that allows water to evaporate much more quickly than standard foams.

For back cushions and pillows, we offer a high-quality synthetic feather substitute that is very comfortable and is perfect for either indoor or outdoor use.

All of our outdoor fillings are antimicrobial, mold resistant, and designed to handle water without degrading.

If in doubt, we recommend ordering a foam sample to select the best type for your cushions.

Foam samples are 6 inches wide, 6 inches long and 1 inch thick ($3.00 charge). Please email us to request foam samples.

QWhat type of fabric do you use?
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There is no single best fabric solution for indoor / outdoor use: a cushion used in a poolside (wet) but shaded (low UV) location has different stressors than one that sits in the sun all day(dry and high UV).  Because of this, we offer a variety of fabrics and are very happy to assist in matching the fabric to your specific need.

Most of our custom-made orders are made with 100% solution-dyed acrylic fabrics, and for these, we offer a selection from some of the best manufacturers around the world:  Sunbrella, Tempotest, Robert Allen, Outdura, and Charlotte Fabrics.  Geobella.

The beauty of these outdoor fabrics is their toughness to the elements.  They are UV, mildew, stain, and water resistant, and come with the best no-fade warranties.

QCan I use the dryer for Sunbrella fabric cushion cover?
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The dryer will shrink the fabric and make it challenging to place it back on the foam base. Spot cleaning is recommended.

QHow do I order round cushion?
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Use Seat cushion product page. Select Custom shape, then enter the same Depth and Width and in additional notes on checkout page tell us it’s round cushion.

Example: round cushion 20″ in diameter by 3″ thick. Enter Depth 20″, Width 20″ and Thickness 3″. In additional notes – round cushion 20″ in diameter.

QTrapezoid shaped cushion - how to measure Depth?
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Measurement A (Depth) is taken on a straight line from the bottom center to the top center.

QHow will my order be shipped?
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All products are shipped by UPS, FedEx, or USPS unless you make other arrangements with us.  Delivered approximately within 5 business days (delivery time). California customers receive product within 2 business days. Our orders are shipped with No signature required unless you specify otherwise in your order.

For our Vacuum Packed shipping, the slip covers and foam will be shipped in the same box, but the foam will be vacuum packed to reduce the shipping size and will need to be inserted in the slip covers upon arrival (usually 1-2 minutes effort per cushion). If you prefer to have the cushions shipped fully assembled, please contact us. Please use caution when opening the box with sharp objects, Cushions are packed in plastic for protection.

QHow long does it take from submitting order to receiving?
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Because these products get much more popular when the weather gets nice, production times vary throughout the year.  Order in Winter for fastest production, and orders placed in Spring take the longest.  Our current production timing is listed at the top of our home page.

We occasionally accept rush orders with shorter production times, but there will be a premium for this.  Reach out to us at sales@arizonacustomcushions.com for more information.

QCan I make changes after I've submitted my order?
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Custom Cushion of Arizona will make changes or accept cancellation of orders before if we haven’t started production on your order.  Usually, this is available within 1 business day from order submission.

QDo I need ties on my cushions?
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Often cushions do not need ties, but they are useful if the cushion will be in windy locations, or for example where back cushions need to be held in position on the furniture frame.
Our standard ties are 12 inches long and are positioned so they can be tied around furniture frames.  If you need a different length, or velcro loops instead, please reach out to us.

QPatterns for custom cushions made by customers:
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To ensure customer satisfaction we require a full size pattern from the customer.

To create custom pattern, please use paper or light colored fabric. We find fabric is more functional then paper: flexibility of fabric and using a marker to reflect curves and shapes makes building the pattern process easier and more accurate. When your pattern is ready and cut, try it on the furniture to ensure that the pattern fits and your measurements are correct.

If a zipper is needed, please write the word “Zipper” on the desired side. If ties are required, pleace an arrow. Also, write “Top” and “Bottom” on two sides of the pattern. We require your name with phone number or email, so we can notify you that we received your pattern we are ready to send the order to production. Shipping date is going to increase by about 10 days: shipping time from us to the Customer and back to us.

If you ordering cushions for the furniture that does not have cushions, please use paper or light colored fabric to make patterns to capture curves and edges. Make sure to cover the whole area with paper or fabric to ensure correct measurement (fabric is more user-friendly, from our experience). Use pen or marker to draw the pattern and cut it.

QDo you manufacture cushions using Customer Supplied Fabric?
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Yes, we do.

Yardage can be mailed to us with the order number at:

Custom Cushion of Arizona

2320 W Peoria Ave STE B140

Phoenix, AZ, 85029

Q How do I order my cushions to be made with fabric I provide?
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From any product page (example – Bench Cushions), select the Fabric tab and then the Customer Supplied Fabric option.

We will reach out to you within 1 business day to let you know the necessary fabric yardage to provide.

QDoes Custom Cushion of Arizona offer volume discounts?
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We offer volume discounts. For more details, please email us at sales@arizonacustomcushions.com

QDoes Custom Cushion of Arizona offer local delivery service in Arizona?
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We offer local delivery for $119.95. Please cal 1 877 505 0012 to schedule.

QHow do I clean my cushions?
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Guide for care and cleaning fabric provided by Sunbrella can be found below:

  1. Care and cleaning – http://www.sunbrella.com/cleaning
  2. Environmental statement – http://www.sunbrella.com/green
  3. Warranty – http://www.sunbrella.com/warranty

For Tempotest:

For Charlotte Fabrics:

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