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QHow do I measure for custom cushions?

Accurate measurements are essential for a perfect fit. Here’s a detailed guide to help you measure for your custom cushions:

  1. Tools: Always use a flexible measuring tape for precision. Rigid rulers might not provide accurate measurements, especially around curves.
  2. Seat Cushions:
    • Width: Measure from left to right across the cushion or furniture.
    • Depth: Measure from the front to the back.
    • Thickness: Measure from the top to the bottom at the thickest point.
  3. Back Cushions:
    • Width: Measure from one side to the other, across the cushion or furniture.
    • Height: Measure from the top to the bottom. If you’re measuring for furniture with both seat and back cushions, remember to subtract the thickness of the seat cushion when measuring the back height, as the back cushion will sit on top of the seat cushion.
    • Thickness: Measure from the front to the back. Remember, polyfiber back cushions will be puffier than foam backs, so consider your filling selection when measuring.
  4. Trapezoid Cushions:
    • Front Width: Measure from one side to the other, across the front of the cushion, from seam to seam.
    • Back Width: Measure from one side to the other, across the back of the cushion, from seam to seam.
    • Depth and Thickness: Follow the same guidelines as seat cushions.
  5. Circular Cushions:
    • Measure the diameter at the widest point.
  6. Cushion Sets (e.g., sofa, chaise):
    • Measure the entire width across the set. We’ll handle the calculations to divide it into individual cushions.
  7. Special Considerations:
    • Always measure to the nearest 1/4 inch for precision.
    • If your design includes overlaps or flaps, ensure you account for these in your measurements.
    • For non-rectangular shapes, consider creating a paper template.
    • Please be aware that the final product will be within 5/8 inch of the measurements you provide, due to differences in foam or padding.
  8. Ask for Assistance:
    • If you’re uncertain about any measurement, reach out to us. We can guide you through the process, whether you send us photos, sketches, or videos of the area you want to cushion.

Remember, accurate measurements are the foundation of a perfectly fitting cushion. Take your time, double-check, and don’t hesitate to ask for help if needed.

QHow do I order round cushions?

Ordering a round cushion with us is straightforward:

  1. Navigate to the Product Page: Start by visiting the “Seat Cushion” product page on our website.
  2. Select Custom Shape: In the shape options, choose “Rectangular”.
  3. Enter Measurements: For a round cushion, input the same value for both Depth and Width, which will be the diameter of your cushion. For instance, if you want a cushion that’s 20″ in diameter, enter “20” for both Depth and Width. Also, specify the desired thickness.
  4. Additional Notes: During the checkout process, there’s a section for additional notes. Please mention here that you’re ordering a round cushion and specify its diameter. For example, you can write: “Round cushion, 20″ in diameter.”
  5. Complete Your Order: Proceed with the remaining steps to finalize your order.

If you have any questions or need assistance during the ordering process, don’t hesitate to reach out to our customer service team. We’re here to help!

QTrapezoid shaped cushions - how to measure Depth?

Measuring a trapezoid cushion requires a bit more precision due to its unique shape. Here’s a step-by-step guide to help you get the most accurate measurements for depth or height:

  1. Position the Cushion: Place the trapezoid cushion on a flat surface with the larger base facing you. This will help you differentiate between the front and back widths.
  2. Measuring Width:
    • Front Width: Measure the width from one side to the other, across the front of the cushion (usually the larger base). Measure from seam to seam, to the nearest 1/4″.
    • Back Width: Measure the width from one side to the other, across the back of the cushion (usually the smaller base). Again, measure from seam to seam, to the nearest 1/4″.
  3. Measuring Depth:
    • Measurement A (Depth): This is taken on a straight line from the front center to the back center of the cushion. Ensure your measuring tape is perpendicular to the base to get an accurate depth measurement.

Remember, due to the trapezoidal shape, the front and back widths will differ, but the depth remains consistent. Always double-check your measurements to ensure accuracy. If you’re unsure or need further assistance, feel free to reach out to us, and we’ll be happy to guide you through the process.

QCan I make changes after I've submitted my order?

We understand that sometimes you might need to make adjustments after placing an order. Here’s what you need to know:

  1. Timing is Crucial: If you wish to make changes to your order, it’s essential to contact us as soon as possible. We allow modifications or cancellations typically within 1 business day from order submission, provided we haven’t started production on your order.
  2. Production Status: Once your order has entered the production phase, making changes becomes more challenging. However, we’ll do our best to accommodate any modifications, though it might incur additional costs or extend the delivery timeline.
  3. Contacting Us: To request changes, please reach out to our customer service team via email or phone with your order number and the specific changes you’d like to make. We’ll review the request and inform you of the next steps.
  4. Confirmation: Once we’ve processed your changes, we’ll send you a confirmation email detailing the modifications and any potential adjustments to the delivery date or cost.
  5. Refunds and Additional Charges: If your changes result in a lower order total, we’ll process a refund for the difference. Conversely, if the modifications increase the order total, we’ll provide instructions for the additional payment.

In summary, while we strive to accommodate changes after an order is placed, it’s crucial to contact us promptly to ensure the best chance of making the desired adjustments. Our primary goal is to ensure you’re satisfied with your custom cushions, and we’ll work closely with you to achieve that.

QHow do I create patterns for custom cushions and Pillows?

Creating a pattern for your custom cushion or pillow ensures a precise fit tailored to your unique furniture or space. Here’s a step-by-step guide to help you craft the perfect pattern:

  1. Choose Your Material: Start with a large piece of paper, lightweight cardboard, or light-colored fabric. We find fabric to be particularly functional due to its flexibility, making it easier to trace curves and shapes accurately.
  2. Place and Trace: Lay the material over the area where the cushion or pillow will be placed. If you’re replacing an existing cushion, you can lay it on the material and trace around it. Ensure the material covers the entire area, capturing all curves and edges.
  3. Marking: Use a pen or marker to draw the pattern. If you’re using fabric, ensure the marker is visible. For complex shapes or corners, it might be helpful to use a ruler or flexible measuring tape to guide your tracing.
  4. Cutting: Once you’ve traced the desired shape, use scissors to cut out the pattern. If you’re using fabric, ensure you cut cleanly to maintain the shape’s accuracy.
  5. Test the Fit: Place the cut-out pattern on the furniture or space to ensure it fits correctly. Make any necessary adjustments by trimming or taping additional pieces.
  6. Labeling: Clearly mark any specific features on the pattern, such as:
    • Where zippers should be placed (write “Zipper” on the desired side).
    • The direction of ties or Velcro attachments (use arrows).
    • Indicate the “Top” and “Bottom” sides of the pattern.
    • If you have a specific fabric orientation in mind, especially for patterned fabrics, indicate the direction on the pattern.
  7. Personal Details: Write your name, phone number, or email on the pattern. This ensures we can contact you if we have any questions and confirms receipt of your pattern.
  8. Shipping: Once your pattern is ready, ship it to our address. Remember, creating an accurate pattern is crucial for the best fit, so take your time and double-check your work.
  9. Additional Notes: If you’re ordering cushions for furniture that doesn’t currently have cushions, ensure you capture all curves and edges in your pattern. For striped or patterned fabrics, consider the orientation of the design when creating your pattern.

By following these steps, you’ll provide us with a clear and accurate representation of your desired cushion, ensuring a perfect fit tailored to your needs.

QHow do I order my cushions and pillows to be made with fabric I provide?

Ordering cushions using your own fabric is a seamless process with us:

  1. Start with Product Selection: Navigate to the desired product page on our website, whether it’s for seat cushions, throw pillows, or any other custom product type.
  2. Choose Fabric Option: In the fabric selection section, opt for the “Customer Supplied Fabric” option.
  3. Enter Cushion Specifications: Provide all necessary details like size, shape, and any other specific features you want for your product.
  4. Complete Your Order: Proceed through the checkout process. Once your order is confirmed, we’ll send you an email detailing the amount of fabric required and any other specifics.
  5. Mail Your Fabric: Send your fabric to the following address, ensuring you include your order number for reference: Custom Cushion of Arizona 2320 W Peoria Ave STE B140 Phoenix, AZ, 85029
  6. Stay Updated: Once we receive your fabric, we’ll inspect it to ensure it meets our quality standards for cushion making. We’ll then proceed with crafting your custom product. If there are any concerns or additional information needed, our team will reach out to you.
  7. Delivery: Once your product is ready, we’ll ship it to the address you provided during the ordering process.

Remember, using your own fabric allows for a truly personalized touch. However, ensure the fabric is suitable for the intended use of the product (e.g., outdoor vs. indoor). If you have any questions or need guidance on fabric suitability, don’t hesitate to contact us.

QCan I request a custom design or embroidery on my cushion or pillow?

Absolutely! At Arizona Custom Cushions, our name says it all: we specialize in custom-made products tailored to your unique needs. Every cushion and pillow we create is a testament to our commitment to craftsmanship and our customers’ visions.

  1. True Customization: Our expertise lies in crafting sewn textile products that cater to your specific requirements. Whether it’s a unique shape, design, or pattern, we have the capability to bring your vision to life.
  2. Embroidery: While embroidery isn’t a standard offering, we understand that specific projects may require that extra touch. If you have a particular embroidery design in mind, such as a monogram or logo, we can certainly accommodate. It’s worth noting that this is an atypical request, but we’re all about making the atypical achievable for our customers.
  3. Consultation: If you’re unsure about your design or need guidance, our design team is on standby to assist. We’re here to provide recommendations, ensuring the final product is both functional and aesthetically pleasing.
  4. Pricing & Timing: Given the bespoke nature of custom designs and embroidery, these requests may come with additional costs and extended production times. Once we have a clear understanding of your needs, we’ll provide a transparent quote and timeline.
  5. Your Vision, Our Craft: We pride ourselves on being able to craft almost anything that’s possible within the realm of sewn textile products. If you can envision it, chances are, we can create it.

To embark on your custom cushion journey, reach out to our dedicated team. We’re excited to work closely with you, ensuring your product is a true reflection of your individuality and needs.

QCan I order a cushion or pillow that's not listed on your website?

Absolutely! At Custom Cushion of Arizona, our specialty lies in crafting custom cushions tailored to your unique needs. While our website showcases a wide range of popular cushion styles and shapes, we understand that every space and preference is unique.

Here’s how you can order a cushion not listed on our website:

  1. Reach Out to Us: Contact our customer service team via email, phone, or our website’s contact form. Provide as much detail as possible about the product you have in mind, including dimensions, shape, desired fabric, and any other specific features.
  2. Provide Reference Images: If possible, send us photos or sketches of the cushion design you’re envisioning. This will help us understand your requirements better.
  3. Consultation: Our team will review your request and may reach out for additional details or to provide suggestions based on our expertise.
  4. Quotation: Once we have all the necessary details, we’ll provide you with a custom quote for your unique product, including estimated production time and shipping costs.
  5. Fabric Selection: If you’re not supplying your own fabric, we’ll guide you through our fabric options to ensure you choose the best material for your custom cushion.
  6. Production: After confirming the order and receiving payment, we’ll begin crafting your custom cushion. Our skilled artisans will ensure it’s made to your exact specifications.
  7. Delivery: Once completed, we’ll ship your custom cushion to the address you provided.

Remember, our goal is to bring your vision to life. If you can imagine it, we can most likely create it. Don’t hesitate to reach out with any unique requests or questions!

QDo you collaborate with interior designers or event planners for custom projects?

Yes, we do! At Arizona Custom Cushions, we value the creative vision of interior designers and event planners. We understand the unique requirements and attention to detail that custom projects demand, and we’re always eager to collaborate.

Benefits of Collaborating with Us:

  1. Expertise: With our years of experience in crafting custom cushions, we bring a wealth of knowledge to the table. We can provide insights into materials, designs, and finishes that best suit the project’s needs.
  2. Customization: As our name suggests, customization is our forte. Whether it’s a specific fabric, a unique shape, or a particular stitching style, we can accommodate a wide range of requests.
  3. Bulk Orders: We’re equipped to handle large orders, ensuring consistency in quality across all pieces, making us an ideal choice for event planners.
  4. Exclusive Discounts: For our partners in the design and event planning industry, we offer exclusive discounts to make the collaboration mutually beneficial.
  5. Dedicated Support: Our team provides dedicated support throughout the project, from initial discussions to final delivery, ensuring smooth communication and timely execution.

If you’re an interior designer or event planner looking to bring a vision to life or add that perfect finishing touch to a space, we’d love to hear from you. Let’s create something beautiful together!

QHow do I customize the design on my umbrella?

Customizing your umbrella to reflect your personal style or match your outdoor decor is a straightforward process with us. Follow these steps:

  1. Select the Base Model: Begin by choosing the base model or size of the umbrella you’re interested in from our product listings.
  2. Choose Your Fabric: Browse our extensive fabric collection available on our website to find the perfect color or pattern. If you’re interested in a fabric that isn’t listed as a standard option for umbrellas, or if you have a particular fabric in mind, reach out to our team. We can produce umbrellas in any fabric we sell, and even in customer-supplied fabric if desired.
  3. Add Custom Features: Depending on the umbrella model, you may have options to select multiple fabrics.
  4. Special Design Requests: If you have a specific design, logo, or artwork you’d like incorporated into the umbrella, please mention it as a special request. While we don’t have a direct upload feature for designs, our team is equipped to handle such customizations. Ensure you can provide a high-resolution image for the best outcome.
  5. Special Instructions: If you have any unique customization requests that aren’t listed on our website, please include them in the ‘Special Instructions’ or ‘Notes’ section during checkout. Alternatively, you can contact our customer service team directly.
  6. Review and Confirm: Before finalizing your order, review all customization options you’ve selected to ensure they’re accurate. Once you’re satisfied, proceed to checkout.

After placing your order, our team will begin crafting your custom umbrella. We’ll reach out if we have any questions or need further clarification on your design choices.

QCan I order a pet bed in a custom shape or size?

Absolutely! We understand that pets, just like their owners, have unique needs and preferences. Whether you have a teacup-sized pup or a giant breed, or even if you’re looking for a bed to fit a specific space in your home, we’ve got you covered.

  1. Determine Your Desired Size and Shape: Measure the space where you’d like the pet bed to fit, or consider the size of your pet when fully stretched out. This will give you an idea of the dimensions you’ll need.
  2. Contact Our Team: While we offer a range of standard sizes and shapes on our website, for custom requests, it’s best to reach out to our customer service team directly. Provide them with the details of your desired shape and size.
  3. Choose Your Fabric and Filling: Just like our standard pet beds, you’ll have the option to select from our range of durable and pet-friendly fabrics. You can also choose the type of filling that you believe would be most comfortable for your furry friend.
  4. Special Instructions: If you have any unique requirements, such as a specific design, embroidery, or additional features like a removable cover, please let us know.
  5. Review and Confirm: Once all details are discussed and finalized, we’ll provide you with a quote. After your approval, we’ll begin crafting your custom pet bed.

Remember, our goal is to provide a comfortable and durable resting place for your pet that also complements your home’s decor. With our custom options, you can ensure your pet bed is a perfect fit in every way!

QI have a specific design in mind for my umbrella. Can you help?

Of course! We pride ourselves on our ability to bring our customers’ visions to life. If you have a particular design or concept in mind for your umbrella, we’re here to assist in every step of the way.

  1. Share Your Design Ideas: Begin by providing us with a detailed description or even a sketch of your desired design. The more details you can provide, the better we can understand and execute your vision.
  2. Fabric Selection: While we have a wide range of standard fabrics available on our website, we can also produce umbrellas in any fabric we offer. If you have a specific fabric in mind or even want to supply your own, let us know, and we’ll work to accommodate your request.
  3. Custom Features: Whether you’re looking for specific patterns, colors, or even unique features like wind vents, tassels, or specific pole finishes, we can incorporate them into your custom umbrella.
  4. Review and Approval: Once we have all the details, our design team will create a mock-up or prototype for your review. We’ll make any necessary adjustments based on your feedback to ensure the final product aligns perfectly with your vision.
  5. Production and Delivery: After your approval, we’ll move forward with crafting your custom umbrella. Our team will ensure it’s made to the highest quality standards and will keep you updated on its progress.

Your satisfaction is our top priority. Whether it’s a unique color combination, a special pattern, or a completely bespoke design, we’re committed to creating an umbrella that meets your specific needs and aesthetic preferences.

QCan I get my pet's name embroidered on the pet bed?

understand the desire to add that personal touch for your furry friend. We can accommodate special requests for embroidery on a case-by-case basis. Here’s how you can proceed:

  1. Special Request: When placing your order for a pet bed, please reach out to our customer service team either via email or phone to discuss the embroidery request.
  2. Font and Color Choices: Once we confirm the feasibility of the embroidery, we’ll discuss font styles and thread colors to ensure the embroidery complements the design and fabric of the pet bed.
  3. Placement: We’ll work with you to determine the best placement for the embroidery, ensuring it’s both visible and aesthetically pleasing.
  4. Quality Assurance: Our embroidery process ensures a clean, durable, and high-quality finish. We use top-grade threads and precise machinery to ensure the name stands out beautifully and lasts for the life of the bed.
  5. Review and Approval: Before finalizing the embroidery, we can provide a digital mock-up for your review to ensure everything looks just right. Once approved, we’ll proceed with adding the personalized touch to your pet bed.

Please note, since embroidery is a special request, it might extend the production time slightly. We appreciate your understanding and are committed to delivering a product that both you and your pet will love.

QDo you offer pillow sets or matching designs for home decor themes?

Yes, we do! At Arizona Custom Cushions, we understand the importance of cohesive home decor. We offer a curated selection of pillow sets that are designed to complement various interior themes. Whether you’re looking for a modern, rustic, coastal, or any other design aesthetic, we have sets that will seamlessly fit into your space.

Additionally, for those who have a specific theme or design in mind, we offer a range of matching designs across our product line. This allows you to coordinate not just pillows, but also other items like cushions, umbrellas, and pet beds, ensuring a harmonious look throughout your home.

If you’re unsure about which designs or sets would best suit your space, our team is here to assist. We can provide recommendations based on your decor style, color palette, and other preferences. Just reach out to us, and we’ll be happy to guide you!

QWhat type of fabric do you use?

At Arizona Custom Cushions, we pride ourselves on offering a diverse range of high-quality fabrics tailored to various needs and environments:

  1. Solution-Dyed Acrylic: This is one of our most popular outdoor fabric choices. It’s known for its durability and resistance to fading, mildew, and water. The color is added to the acrylic fibers during production, making the fabric UV-resistant and colorfast. Brands we carry in this category include Sunbrella, Tempotest, and Outdura.
  2. Vinyl Fabrics: Ideal for settings that require easy-to-clean and water-resistant materials. Vinyl is durable and can withstand various environmental conditions, making it suitable for both indoor and outdoor applications.
  3. Indoor Fabrics: For interior settings, we offer a range of fabrics, including natural cottons that provide a soft and cozy feel, and man-made Polyesters known for their durability and ease of maintenance.
  4. Eco-Friendly Options: We’re committed to sustainability. Many of our fabrics are made using renaissance yarn, and we aim for zero waste to landfill in our production processes. We also utilize solar power in our operations and have recycling programs in place for many of our fabric options.
  5. Specialty Brands: We also offer selections from renowned fabric manufacturers like Robert Allen Design and Charlotte Fabrics, ensuring you have a plethora of choices when it comes to design, texture, and function.

Regardless of your choice, you can be assured of the quality and durability of our fabrics. If you have specific requirements or are unsure about the best fabric for your needs, please reach out, and our team will be happy to guide you.

QWhat's the benefit of 100% Solution Dyed Acrylic?

Solution-dyed acrylic is a premium fabric choice, especially for outdoor applications. The benefits include:

  1. Color Longevity: The color is added to the liquid acrylic solution before it’s spun into yarn, ensuring the color permeates the entire fiber. This means the fabric resists fading even after prolonged exposure to sunlight.
  2. Stain Resistance: The fabric’s tight weave and unique composition make it resistant to stains, making cleaning and maintenance easier.
  3. Mildew and Mold Resistance: It naturally resists the growth of mold and mildew when exposed to moisture.
  4. Durability: Solution-dyed acrylic is known for its strength and longevity, ensuring your cushions or outdoor furniture last for years.
  5. Water Repellency: While the fabric allows for breathability, it also repels water, making it an excellent choice for outdoor environments.
  6. Eco-friendly: The solution-dying process is more environmentally friendly than other dying methods, as it uses less water and produces fewer emissions.

In essence, solution-dyed acrylic offers a combination of beauty, durability, and practicality, making it a top choice for both indoor and outdoor applications.

QWhat type of filling is the best fit for my cushions and pillows?

Choosing the right filling for your cushions and pillows depends on their intended use, location, and your comfort preferences. Here’s a guide to help you decide:

  1. High Resilient (HR) Foam: HR foam is our standard foam offering, and is a high-quality, durable foam that offers superior comfort and longevity compared to standard foams. It’s available in various densities and firmness levels:
    • Density: Refers to the weight of the foam and is an indicator of its durability and support. Higher density foams tend to last longer without sagging.
    • Firmness: Refers to the feel of the foam when you sit on it. It ranges from soft to very firm. Depending on your preference, you can choose a firmness level that provides the comfort and support you desire. HR foam is particularly suitable for seat cushions and non-puffy back cushions due to its resilience and durability.
  2. Polyester Fiberfill: This non-allergenic synthetic material is lightweight and soft. It’s best suited for back cushions and pillows, providing a plush and comfortable feel. It’s also a good choice for cushions that don’t require a firm structure, like throw pillows.
  3. Dryfast Foam: Designed specifically for outdoor use, this foam features larger cells that allow water to drain and air to circulate, making it dry faster than other foams. It’s an excellent choice for areas with heavy rainfall or for poolside furniture.

In summary, for a balanced combination of comfort and support, consider HR foam for seat cushions and non-puffy back cushions. For a softer, plush feel, especially in back cushions and pillows, polyester fiberfill is a great choice. Always consider the environment and usage when selecting the right filling.

QHow do I clean my cushions and pillows?

Maintaining the cleanliness and appearance of your cushions is essential for their longevity and your comfort. Here’s a step-by-step guide to help you clean them effectively:

  1. Routine Maintenance:
    • Dusting: Regularly dust off your cushions using a soft brush or cloth to prevent dirt buildup.
    • Shaking: Periodically give your cushions a good shake to restore their shape and remove any loose dirt or debris.
  2. Spot Cleaning:
    • For small stains or spills, use a mild detergent mixed with lukewarm water. Dab the stain gently with a cloth or sponge. Avoid rubbing as it can push the stain deeper into the fabric.
    • Rinse with clean water and let the cushion air dry.
  3. Deep Cleaning:
    • Remove cushion covers. Most Acrylic fabrics are machine washable. If so, use cold water on a gentle cycle with mild detergent. Avoid fabric softeners, but a cup of bleach can be added for severe mold or mildew.
    • For hand washing, mix a solution of mild detergent and lukewarm water. Use a soft brush to gently scrub the cushions. Rinse thoroughly with clean water.
    • Always air dry your cushions. Avoid using a dryer as it can shrink the fabric or damage the foam.
  4. Outdoor Cushions:
    • For cushions exposed to the elements, it’s essential to clean them more frequently. Use a hose to rinse off loose dirt and debris.
    • Our outdoor fabrics do not promote mildew growth, but it may grow on dirt and other foreign substances if not removed from the fabric.  For mold and mildew, mix a solution of 1 cup of bleach, 1/4 cup of mild soap, and a gallon of water. Apply to the affected area and let it sit for 15 minutes before rinsing thoroughly.  Air dry only.
  5. Storage:
    • If you’re storing your cushions for an extended period, ensure they’re clean and completely dry to prevent mold and mildew. Store them in a dry place, away from direct sunlight.
  6. Fabric-Specific Care:
    • Always refer to the manufacturer’s care instructions, especially if your cushions are made from specialty fabrics. Some fabrics may have specific cleaning requirements or restrictions.
    • Please contact us for any additional information!

Remember, regular maintenance can extend the life of your cushions and keep them looking fresh and vibrant. If in doubt about any cleaning method, test a small, inconspicuous area first.

QHow are your cushions and pillows resistant to mold and mildew?

Ensuring our cushions resist mold and mildew is a top priority, given the varied environments they’re used in. Here’s how we achieve this resistance:

  1. Fabric Selection:
    • Acrylic and Polyester Fabrics: We use high-quality fabrics that are inherently resistant to mold and mildew growth. These fabrics undergo treatments during manufacturing with protective agents that deter the growth of these fungi.
    • Vinyl Fabrics: Vinyl is naturally resistant to moisture, making it an excellent barrier against mold and mildew. Its non-porous nature ensures that water and moisture don’t seep in, providing an added layer of protection.
  2. Breathable Materials: While vinyl is non-porous, our other materials, especially those for outdoor use, are breathable. This ensures that any moisture that does penetrate can evaporate quickly, preventing the damp conditions in which mold and mildew thrive.
  3. High Resilient (HR) Foam: Our HR foam is designed to resist moisture absorption, reducing the chances of mold and mildew taking root within the cushion itself.
  4. Dryfast Foam Option: For cushions in areas with heavy rainfall or near pools, we recommend our Dryfast foam. Its open-cell design allows water to drain and air to circulate, making it dry faster than other foams and further reducing mold and mildew risk.
  5. Proper Construction: Our cushions minimize seams and stitch holes, reducing water entry points. Many of our outdoor cushions also feature vented designs for enhanced air circulation.
  6. Maintenance Recommendations: Along with the inherent properties of our cushions, we provide guidelines on regular maintenance and storage. This ensures cushions remain dry and free from mold and mildew.

While our cushions are designed to be highly resistant to mold and mildew, it’s essential to remember that no cushion is entirely immune, especially if exposed to prolonged dampness or not allowed to dry properly. Regular maintenance and ensuring cushions are dry before storage are crucial in preventing mold and mildew growth.

QHow do I know which foam firmness is right for me?

Choosing the right foam firmness for your cushions is essential for both comfort and functionality. Here’s a guide to help you make an informed decision:

  1. Usage and Placement:
    • Indoor Seating (Sofas, Chairs): Medium firmness is often preferred for indoor seating as it offers a balance between comfort and support. It’s soft enough for relaxation yet firm enough to provide support during extended periods of sitting.
    • Outdoor Seating (Patio, Deck Furniture): Firmer foams are typically recommended for outdoor seating as they hold up better against the elements and frequent use. They also prevent you from feeling the hard frame of outdoor furniture.
  2. Personal Preference:
    • Soft: If you prefer a cushion that you can sink into, a softer foam might be the right choice. However, it may not offer as much support over time.
    • Medium: This is the middle ground and is suitable for those who want a balance between softness and support.
    • Firm: If you prefer a more supportive and sturdy feel, go for a firmer foam. It’s especially beneficial for those with back issues or for cushions that see heavy use.
  3. Cushion Thickness:
    • Thinner cushions (1-2 inches) often benefit from a firmer foam to prevent feeling the underlying furniture frame.
    • Thicker cushions (3 inches and above) can use a medium or softer foam since the additional thickness provides its own form of support.
  4. Longevity and Durability:
    • Firmer foams generally retain their shape and support longer than softer foams. If you’re looking for cushions that will see daily use and you want them to last, consider leaning towards a medium to firm foam.
  5. Consult with Us:
    • If you’re still unsure, reach out to us! We have years of experience helping customers choose the right foam firmness. Sometimes, we might even suggest a layered approach, with firmer foam at the base and a softer foam or batting on top for a combination of support and comfort.

Remember, the right foam firmness is subjective and varies from person to person. It’s always a good idea to test different firmness levels if possible or consult with experts to ensure you make a choice that you’ll be happy with for years to come.

QHow do I care for and maintain my cushions and pillows to maximize their lifespan?

Proper care and maintenance of your cushions can significantly extend their life, ensuring they remain comfortable and aesthetically pleasing for years to come. Here are some guidelines to help you achieve this:

  1. Routine Cleaning:
    • Dusting: Regularly brush off any loose dirt or debris using a soft brush or cloth.
    • Spot Cleaning: For minor spills or stains, use a mild detergent mixed with lukewarm water. Gently dab the affected area with a cloth or sponge. Avoid vigorous rubbing, which can push the stain deeper into the fabric.
  2. Deep Cleaning:
    • Frequency: Depending on usage and exposure to the elements, deep clean your cushions at least once or twice a year.
    • Method: Remove the slipcovers from the cushions. Mix a solution of mild detergent and lukewarm water. Use a soft brush to gently scrub the cushions. Rinse thoroughly with clean water and put the covers back on the foam to air dry.
  3. Protection from Elements:
    • Outdoor Cushions: If possible, store outdoor cushions indoors or in a storage box during inclement weather or when not in use for extended periods.
    • Sunlight: While many fabrics are UV resistant, prolonged exposure to direct sunlight can still cause fading. Rotate cushions or use protective covers to minimize UV exposure.
  4. Avoid Sharp Objects: Be cautious of zippers, buttons, or any sharp objects that might snag or puncture the cushion fabric.
  5. Mold and Mildew Prevention: Ensure cushions are completely dry before storing them. If they get wet, air them out as soon as possible to prevent mold and mildew growth.
  6. Regular Inspection: Periodically check for any signs of wear, loose threads, or damage. Addressing minor issues promptly can prevent them from becoming major problems.
  7. Vinyl Fabric Care: For cushions made of vinyl fabric, use a mixture of mild soap and water for cleaning. Avoid using harsh chemicals or abrasive brushes, which can damage the vinyl’s finish.
  8. Foam Care: Our fillings are designed to handle exposure to water, but when saturated it can be beneficial to remove the filling from its cover and let it air dry completely. This ensures the foam’s longevity and prevents mold growth.
  9. Storage: When storing cushions for an extended period, ensure they’re clean and completely dry. Use breathable storage bags or containers and store in a cool, dry place.
  10. Follow Manufacturer’s Instructions: Always refer to any care instructions provided by the fabric manufacturer. They often have specific recommendations tailored to the materials used in your cushions.

By following these guidelines and being proactive in your cushion care, you can maximize their lifespan, ensuring they remain a comfortable and attractive part of your decor for years to come.

QHow do I remove stubborn stains from my cushions and pillows?

Stubborn stains can be a challenge, but with the right approach, many can be effectively removed. Here’s a step-by-step guide to help you tackle those tough spots:

  1. Identify the Stain: Different stains require different treatments. For instance, oil-based stains might need a different approach than wine or ink stains.
  2. Always Test First: Before applying any cleaning solution, test it on an inconspicuous area of the cushion to ensure it doesn’t cause discoloration or damage.
  3. Basic Cleaning:
    • Mild Detergent: Mix a solution of lukewarm water and a few drops of mild detergent. Using a soft cloth or sponge, gently blot the stain. Avoid rubbing, as this can push the stain deeper into the fabric.
  4. Specific Stain Solutions:
    • Oil-Based Stains: Apply a small amount of baking soda on the stain to absorb the oil. Let it sit for a few hours, then brush it off and clean with a mild detergent solution.
    • Wine or Berry Stains: Blot the stain with a mixture of white vinegar and lukewarm water.
    • Ink Stains: Dab the stain with isopropyl alcohol using a cloth or cotton ball.
    • Mold or Mildew: Mix a solution of 1 cup of bleach and 1 gallon of water. Apply it to the stain and let it sit for a few minutes, then rinse thoroughly with clean water.
  5. Rinse Thoroughly: After treating the stain, rinse the area thoroughly with clean water to remove any residue from the cleaning solution.
  6. Air Dry: Allow the cushion to air dry completely. Avoid using direct heat or sunlight to speed up the drying process, as this can cause fabric shrinkage or discoloration.
  7. Deep Cleaning: If the stain persists, consider a deep cleaning method. This might involve machine washing or using a fabric cleaner specifically designed for upholstery.
  8. Professional Cleaning: For extremely stubborn stains or if you’re unsure about the fabric’s reaction to certain cleaning agents, it might be best to consult a professional upholstery cleaner.
  9. Prevention: Once your cushion is clean, consider using a fabric protector spray. This creates a barrier on the fabric, making it harder for stains to set in the future.

Remember, the sooner you address a stain, the easier it will be to remove. Acting quickly can often prevent a spill from becoming a permanent stain.

QHow do I store my cushions during off-seasons?

Storing your cushions properly during the off-season is essential to ensure their longevity and maintain their appearance. Here’s a step-by-step guide to help you store your cushions correctly:

  1. Clean Before Storing: Before storing your cushions, give them a thorough cleaning. Remove any dirt, debris, or stains. Ensure they are completely dry before storing to prevent mold or mildew growth.
  2. Avoid Damp Areas: Store your cushions in a dry place. Basements, sheds, or garages can sometimes be damp, which can lead to mold or mildew. If you’re storing them in such places, ensure they are well-ventilated and consider using a dehumidifier.
  3. Use Storage Bags or Containers: Use breathable storage bags or containers to store your cushions. This will protect them from dust, pests, and other potential contaminants. If using plastic containers, ensure they have some ventilation to prevent moisture buildup.
  4. Avoid Direct Sunlight: If you’re storing your cushions in a place that gets direct sunlight, ensure they are covered or placed in a dark bag or container. Prolonged exposure to sunlight can cause the fabric to fade.
  5. Store Flat: If possible, store cushions flat to maintain their shape. If you need to stack them, ensure they aren’t compressed too much, which can deform the foam or filling.
  6. Pillow and Back Cushions: These can be stored in larger bags or containers. Again, ensure they are clean and completely dry before storing.
  7. Vinyl Fabric Care: If your cushions are made of vinyl fabric, it’s a good idea to apply a vinyl conditioner before storing. This keeps the vinyl supple and prevents it from becoming brittle.
  8. Check Periodically: Even when stored, it’s a good idea to check on your cushions periodically. Ensure there’s no moisture buildup, and they remain clean and dry.
  9. Avoid Heavy Objects: Don’t place heavy objects on top of your stored cushions. This can deform them and lead to permanent creases or dents in the foam.
  10. Rodent Prevention: If storing in a shed or garage, ensure there’s no way for rodents to get to your cushions. They might chew through the fabric or use the foam for nesting.

By following these guidelines, you’ll ensure that your cushions remain in top condition, ready to be used when the new season arrives.

QCan I use the dryer for Acrylic fabric cushion and pillow covers?

While our fabric is known for its durability and resistance to the elements, it’s essential to care for it properly to maintain its appearance and longevity.

For fabric cushion covers, it’s recommended to avoid using a dryer on high heat. Instead, follow these steps:

  1. Washing: Machine wash the cushion cover on a cold or lukewarm gentle cycle using mild detergent. Avoid using bleach or fabric softeners.
  2. Drying: After washing, you can tumble dry on a low heat setting. However, the best method is to allow the cushion cover to air dry. This will help prevent any potential shrinkage or distortion of the fabric.
  3. Ironing: If you need to iron the fabric, make sure to use a low heat setting.
  4. Spot Cleaning: For minor spills or stains, spot cleaning with a mild soap and water solution can be effective. Always rinse thoroughly after cleaning to remove any soap residue.

Remember, while our fabric is designed to be low maintenance and fade-resistant, proper care will ensure it remains looking great and lasts for many years.

QWhat materials are used in your umbrellas? Are they UV resistant?

Our umbrellas are designed with a combination of durability and aesthetics in mind. Here’s a breakdown of the materials we use:

  1. Fabric Canopy: The canopy of our umbrellas is made from 100% solution-dyed acrylic fabric. This fabric is renowned for its exceptional resistance to fading, mildew, and wear. Because the color is embedded into the fibers during the manufacturing process, it offers superior UV resistance. This ensures the colors remain vibrant even after prolonged exposure to the sun and provides excellent protection from harmful UV rays.
  2. Frame and Pole: Our umbrella frames and poles are crafted from high-quality aluminum. Aluminum is lightweight, rust-resistant, and sturdy, making it ideal for outdoor use. Its resilience ensures our umbrellas stand strong against various weather conditions and typical wear and tear.
  3. Hardware: All the hardware components, such as the ribs, hubs, and runners, are made from durable materials to ensure smooth operation and longevity. They are designed to withstand typical wear and tear, as well as varying weather conditions.
  4. UV Protection: Yes, our umbrellas are UV resistant. The solution-dyed acrylic fabric we use provides excellent UV protection, blocking harmful sun rays and ensuring a cooler, shaded area underneath. This UV resistance not only protects those sitting under the umbrella but also ensures the fabric retains its color and integrity for years to come.
  5. Additional Features: Many of our umbrellas come with features like tilt mechanisms for adjustable shading, vented canopies for wind resistance, and easy-to-use crank systems for opening and closing.

In summary, our umbrellas are crafted with top-tier materials to ensure they provide shade, protection, and aesthetic appeal for many seasons. If you have specific requirements or questions about our materials, please don’t hesitate to reach out to our team.

QHow do I clean and maintain my umbrella?

Maintaining your umbrella ensures its longevity and keeps it looking fresh season after season. Here’s a step-by-step guide on how to clean and care for your umbrella:

  1. Regular Dusting: Before you start with a deep clean, open the umbrella and brush off any loose dirt or debris using a soft brush.
  2. Fabric Canopy Cleaning:
    • Prepare a cleaning solution by mixing a mild detergent with lukewarm water. Avoid using harsh or abrasive cleaners as they can damage the fabric.
    • Using a soft cloth or sponge, gently scrub the canopy with the cleaning solution.
    • Rinse thoroughly with clean water to remove all detergent residues.
    • Allow the umbrella to air dry completely before storing or using it again. Do not fold or store the umbrella when it’s wet to prevent mold or mildew growth.
  3. Aluminum Frame and Pole:
    • Wipe down the aluminum frame and pole with a soft cloth dampened with a mixture of mild detergent and water.
    • Rinse with clean water and dry using a soft towel.
    • To maintain the shine and prevent oxidation, you can occasionally apply a fine car wax to the aluminum parts.
  4. Hardware and Moving Parts:
    • Ensure that all moving parts, such as the crank mechanism and tilt feature, operate smoothly. If they seem stiff, you can apply a dry silicone spray lubricant.
    • Avoid using oil-based lubricants as they can attract dirt and debris.
  5. Storage:
    • If you’re not using your umbrella for an extended period, especially during adverse weather conditions or the off-season, it’s best to store it.
    • Ensure the umbrella is clean and completely dry before storing.
    • We highly recommend using one of our umbrella covers to protect your umbrella from dust, dirt, and adverse weather. These covers are designed to fit perfectly and provide an added layer of protection.
    • Store in a dry, cool place to prevent mold and mildew growth.
  6. UV Protection: While the fabric of our umbrellas is UV resistant, prolonged exposure to the sun can still cause wear over time. It’s a good practice to close the umbrella when not in use to prolong the life of the fabric.
  7. Wind Precautions: Always close the umbrella in high winds or stormy conditions. This will prevent damage to the umbrella and its mechanism.

Regular maintenance not only ensures that your umbrella looks its best but also extends its lifespan, providing you with shade and comfort for many seasons to come.

QWhat materials are used for the pet beds? Are they hypoallergenic?

Our pet beds are meticulously crafted with the comfort and health of your furry friends in mind. Here’s a breakdown of the materials we use:

  1. Fabric Covers: We utilize a range of high-quality fabrics for our pet bed covers, encompassing durable outdoor fabrics, plush indoor textiles, and specialty fabrics. These materials are designed to withstand wear and tear, ensuring durability even with the most active pets. Many of our fabrics also boast resistance to mildew, stains, and UV rays.
  2. Filling: The core of our pet beds is a combination of high-resilience (HR) foam and polyfiber. The HR foam offers excellent support and comfort, ensuring it retains its shape over time. The polyfiber adds a plush, cushiony feel, making the bed cozy and inviting for your pets.
  3. Hypoallergenic Properties: While our standard pet bed materials aren’t specifically labeled as hypoallergenic, they are designed to resist common allergens. The tight weave of our fabric covers helps deter the accumulation of dust mites, pet dander, and other potential allergens.
  4. Safety: All materials used in our pet beds are CA-117 compliant, ensuring they adhere to specific safety standards and are devoid of harmful chemicals.
  5. Cleaning and Maintenance: Our pet bed covers are removable and machine-washable, facilitating easy cleaning and ensuring a hygienic environment for your pet.

If your pet has specific allergies or sensitivities, we recommend consulting with your veterinarian before making a purchase. Moreover, if you have any specific material concerns or requirements, please don’t hesitate to contact us. We’re here to assist you in finding the perfect solution for your pet’s needs.

QHow do I wash the pet bed cover?

Our pet beds are designed with durability and ease of care in mind. While the covers are not removable, cleaning them is still straightforward. Here’s how:

  1. Vacuum: Start by vacuuming the pet bed to remove loose pet hair, dander, and dust. This will make the subsequent cleaning steps more effective.
  2. Spot Cleaning: For small stains or spills, use a cloth dampened with cold water and a mild detergent. Gently blot the stain – avoid rubbing as this can push the stain further into the fabric.
  3. General Cleaning: If the entire bed needs cleaning, you can use a damp cloth with a mild detergent and gently wipe down the entire surface. Make sure to rinse out the detergent thoroughly with another clean, damp cloth.
  4. Drying: Allow the pet bed to air dry completely before letting your pet use it again. Avoid placing it in direct sunlight as this can cause some fabrics to fade.
  5. Manufacturer’s Instructions: Since our pet bed covers are made from various fabrics, it’s a good idea to check with the specific fabric manufacturer for detailed cleaning instructions if you’re unsure.
  6. Protective Measures: To prolong the life and cleanliness of your pet bed, consider placing it in a location away from heavy foot traffic, food, and potential spill areas. Regular vacuuming and prompt spot cleaning can also help maintain its appearance and hygiene.

Remember, while our pet beds are made with high-quality materials designed to withstand regular use, proper care and maintenance will ensure they last even longer and remain comfortable for your pet.

QWhat materials are used in your pillows?

Our pillows are crafted with the utmost attention to quality and comfort. Here’s a breakdown of the materials we use:

  1. Fabric Covers: We primarily use solution-dyed acrylic fabrics for our outdoor pillows, which are known for their durability, UV resistance, and ease of maintenance. Brands we trust include Sunbrella, Outdura, and Tempotest. For indoor pillows, we offer a range of materials, including luxurious natural cottons and durable man-made polyesters, ensuring there’s a fabric to suit every style and need.
  2. Filling: Our pillows are generously filled with a combination of high-resilience (HR) foam and polyfiber. The HR foam provides a supportive core, ensuring the pillow retains its shape over time, while the polyfiber gives it a soft and plush feel, perfect for cozying up.
  3. Safety and Sustainability: We prioritize the safety of our products. Our fillings are CA-117 compliant, ensuring they meet stringent standards for fire resistance. Additionally, we’re committed to sustainability. Many of our fabrics are made using renaissance yarn, and we aim for zero waste to landfill in our production processes. We also utilize solar power and have recycling programs in place for many of our materials.

Whether you’re looking for a pillow to add a touch of style to your space or seeking maximum comfort, our materials are chosen to ensure you get the best of both worlds.

QHow will my order be shipped?

Your order’s safe and timely arrival is our top priority. Here’s how we handle the shipping process:

  1. Shipping Carriers: We primarily use trusted carriers such as UPS, FedEx, and USPS to ensure reliable delivery. The choice of carrier may vary based on your location and the size of your order.
  2. Packaging: Each cushion is carefully packed to protect against damage during transit. We use durable packaging materials and ensure that products are snugly fit to prevent movement inside the box.
  3. Tracking Information: Once your order is dispatched, you’ll receive an email with tracking information. This allows you to monitor your order’s progress and get an estimated delivery date.
  4. Delivery Time: Typically, orders are delivered within 5 business days of being shipped. However, for customers in closer proximity, such as within California, it might take as little as 2 business days. Please note that these are estimates and can vary based on external factors like weather or carrier delays.
  5. Signature Requirement: By default, our orders are shipped with ‘No Signature Required’ for convenience. However, if you prefer to sign for your delivery, please specify this when placing your order.
  6. Vacuum Packed Shipping: For some orders, the cushions might be vacuum packed to reduce shipping size. This means the foam or filling is compressed, and upon arrival, you’ll need to insert it into the covers, allowing it to expand to its original shape. This process is straightforward and usually takes just a few minutes per cushion.
  7. Special Requests: If you have specific shipping needs or requests, such as expedited shipping or delivery on a particular date, please reach out to us. We’ll do our best to accommodate your requirements.
  8. International Shipping: If you’re ordering from outside the U.S., please contact us for shipping details and costs. We do ship internationally, but rates and delivery times can vary based on the destination.
  9. Handling with Care: We advise you to handle the package with care upon arrival. When opening the box, especially if using sharp objects, be cautious not to damage the cushions inside.

By choosing to order with us, you’re not just getting a quality product but also the assurance of safe and efficient delivery right to your doorstep.

QHow long does it take from submitting order to receiving?

The time it takes from when you place your order to when you receive it depends on several factors, including the complexity of your order, the time of year, and our current production volume. Here’s a general breakdown:

  1. Production Time: Custom cushions are crafted with precision and attention to detail. Typically, production times can vary:
    • Off-Peak Seasons (e.g., Winter): Production is generally faster, and your order might be ready for shipping within 1-2 weeks.
    • Peak Seasons (e.g., Spring and Summer): Due to higher demand, production might take 2-4 weeks.
  2. Shipping Time: Once your order is ready, it will be shipped using our trusted carriers. Shipping usually takes:
    • Standard Shipping: Approximately 5 business days.
    • Expedited Options: Can be quicker, depending on the service chosen and your location.
  3. Rush Orders: If you’re in a hurry, we occasionally accept rush orders for an additional fee. This reduces the production time, but availability depends on our current workload.
  4. Updates & Tracking: After placing your order, you’ll receive periodic updates about its status. Once shipped, you’ll get a tracking number to monitor the delivery.
  5. Special Circumstances: Sometimes, external factors like carrier delays, adverse weather conditions, or global events can impact delivery times. We always strive to keep you informed in such cases.
  6. Current Production Timing: To give our customers a real-time estimate, we list the current production timing at the top of our homepage. This provides a more accurate estimate based on our current volume of orders.

In summary, while the exact time can vary, we always aim to deliver your custom cushions as quickly as possible without compromising on quality. If you have a specific deadline or event, please let us know when placing your order, and we’ll do our best to accommodate.

QDo you offer local delivery service in Arizona?

Yes, we proudly offer local delivery services for our customers in Arizona. Here’s what you need to know:

  1. Delivery Areas: We cover most areas within Arizona. If you’re unsure whether we deliver to your specific location, please reach out to us, and we’ll confirm.
  2. Delivery Fee: We offer local delivery for a flat fee of $119.95. This fee ensures that your order is delivered safely and promptly to your doorstep.
  3. Scheduling: Once your order is ready for delivery, our team will contact you to schedule a convenient delivery time. We understand that our customers have busy schedules, so we aim to be as flexible as possible.
  4. Same-Day or Next-Day Delivery: Depending on our current delivery schedule and your location, there might be options for same-day or next-day delivery. Please inquire if this is something you’re interested in.
  5. Handling & Setup: Our local delivery team is trained to handle your cushions with care. If you require assistance with setting up or placing your cushions, please let us know in advance, and we’ll do our best to assist.
  6. Contactless Delivery: For those who prefer minimal contact due to health or other concerns, we offer contactless delivery. Just let us know your preference when scheduling.
  7. Pick-Up Option: If you’re nearby and would rather pick up your order from our facility, that’s an option too! Just let us know, and we’ll ensure everything is ready for you.

In summary, our local delivery service in Arizona is designed to provide our customers with a seamless and convenient experience. If you have any specific requests or questions about this service, please don’t hesitate to reach out to us at 1-877-505-0012 or Sales@ArizonaCustomCushions.com.

QDo you offer International Shipping?

Yes, we do offer international shipping to cater to our global customer base. Here’s what you need to know if you’re ordering from outside the U.S.:

  1. Shipping Partners: We collaborate with trusted international carriers to ensure your order reaches you safely, no matter where you are in the world.
  2. Customs and Duties: Depending on your country’s customs policies, there might be additional duties, taxes, or import fees. These charges are not included in our shipping costs and will be the responsibility of the recipient.
  3. Shipping Costs: International shipping costs vary based on the destination, weight, and dimensions of the package. Once you provide your shipping address during the checkout process, we’ll calculate and display the shipping cost.
  4. Delivery Time: While we aim to process and dispatch your order promptly, international shipping times can vary based on the destination. Typically, international orders can take anywhere from 1-4 weeks, depending on customs clearance and local delivery services.
  5. Tracking: Once your order is dispatched, you’ll receive a tracking number to monitor your package’s journey and estimated delivery date.
  6. Packaging: We take extra care in packaging international orders to ensure they withstand the rigors of international transit. Rest assured, your cushions will be packed securely to prevent any damage.
  7. Returns & Exchanges: Due to the complexities of international shipping, returns and exchanges can be a bit more challenging. Please review our return policy for international orders or reach out to us if you have specific concerns.
  8. Special Requests: If you have any specific shipping preferences or need expedited international shipping, please let us know. We’ll do our best to accommodate your needs.

In summary, while international shipping does come with its set of challenges, we’re committed to ensuring our global customers receive their orders in perfect condition. If you have any questions or need further information about international shipping, please don’t hesitate to contact us.

QHow are the umbrellas packaged for shipping?

Our umbrellas are packaged with utmost care to ensure they reach you in pristine condition. Here’s how we prepare them for shipping:

  1. Protection: Each umbrella is first wrapped in a protective layer, often a soft fabric or foam, to prevent any scratches or damage to the umbrella’s surface.
  2. Sturdy Box: The wrapped umbrella is then placed in a robust cardboard box that’s specifically designed to fit the size and shape of the umbrella. This ensures minimal movement during transit.
  3. Reinforcement: For added protection, especially for larger or more delicate umbrellas, we may use additional packing materials, such as bubble wrap or packing peanuts, to cushion the umbrella and absorb any shocks during shipping.
  4. Sealed Tight: Once packed, the box is securely sealed to prevent any moisture or external elements from entering.
  5. Labeling: The outside of the box is clearly labeled with handling instructions, such as “Fragile” or “This Side Up”, to ensure that the carriers handle the package with care.
  6. Tracking Information: Once your umbrella is dispatched, you’ll receive a tracking number, allowing you to monitor its journey and estimated delivery date.

We take pride in our products and go the extra mile to ensure they arrive at your doorstep in the same impeccable condition they left our facility.

QHow long does it take to receive a customized pet bed once ordered?

Creating a customized pet bed involves a meticulous process to ensure it meets your specific requirements and our quality standards. Here’s a general timeline:

  1. Order Review: Once your order is placed, we review the details to ensure we have all the necessary information. This typically takes 1-2 business days.
  2. Production: The actual crafting of your customized pet bed begins. Depending on the complexity of your design and our current order volume, production can take anywhere from 5 to 10 business days.
  3. Quality Check: Before shipping, each pet bed undergoes a thorough quality inspection. This ensures that the product you receive is free from defects and matches your specifications.
  4. Shipping: Once the quality check is complete, your pet bed is packaged securely and dispatched. Depending on your location and the shipping method chosen, delivery can take anywhere from 3 to 7 business days.

In total, you can expect to receive your customized pet bed approximately 2 to 3 weeks after placing your order. However, during peak seasons or due to high demand, there might be slight delays. We always recommend ordering well in advance if you have a specific deadline in mind. And rest assured, we’ll keep you updated at every step of the process!

QDo the umbrellas come with a protective cover for storage?

Our umbrellas do not automatically come with a protective cover. However, when purchasing an umbrella, there is an option to add a cover specifically designed for that umbrella model. We highly recommend investing in this cover, as it provides protection against the elements, prolonging the life and appearance of your umbrella. The cover is crafted from durable material, ensuring your umbrella remains shielded from UV rays, rain, dust, and other potential damages. If you decide to purchase a cover later or need a replacement, they are available for purchase separately on our website.

QDo I need to order a fabric sample?

While ordering a fabric sample is not mandatory, it’s highly recommended for several reasons:

  1. Accurate Color Representation: Computer monitors and phone screens can vary in color calibration. A fabric sample ensures that you see the true color and texture of the fabric, eliminating any surprises upon receiving your custom cushion.
  2. Feel and Texture: Beyond color, feeling the fabric’s texture can be crucial in determining if it’s the right fit for your needs. Some fabrics might be softer or rougher than they appear in photos.
  3. Durability and Quality: A sample allows you to assess the fabric’s thickness, weave, and overall quality, ensuring it meets your expectations for wear and tear.
  4. Home Decor Matching: If you’re trying to match or complement existing decor, having a physical sample can be invaluable. You can compare it directly with other fabrics or elements in your space.
  5. Peace of Mind: Ordering a sample can give you confidence in your final decision, ensuring that you’re completely satisfied with your choice before committing to a larger purchase.

In summary, while it’s not a requirement, ordering a fabric sample is a small step that can greatly enhance your overall shopping experience and satisfaction with your final product.

QWhat's the difference between indoor and outdoor cushions?

Indoor and outdoor cushions differ primarily in their construction, materials, and intended use. Here’s a breakdown of the key differences:

  1. Materials and Fabrication:
    • Outdoor Cushions: They are typically made from fabrics that are weather-resistant, such as solution-dyed acrylics or vinyl. These fabrics are designed to resist fading from UV rays, repel water, and resist mold and mildew. The filling used in outdoor cushions also tends to be more resilient to moisture, often made from open-cell foam or other quick-drying materials.
    • Indoor Cushions: These are crafted from a wider variety of fabrics, including cotton, linen, silk, and more. While they offer a broader range of textures and patterns, they aren’t designed to withstand the elements. The fillings for indoor cushions prioritize comfort and may not be as moisture-resistant.
  2. Durability:
    • Outdoor Cushions: Built to endure external conditions, outdoor cushions are robust, fade-resistant, and can handle exposure to rain, sun, and changing temperatures. However, to maximize their lifespan, it’s recommended to store them during extreme weather or off-seasons.
    • Indoor Cushions: While they can be durable, they aren’t constructed to handle prolonged exposure to the outdoors. Direct sunlight through windows can fade them, and spills can lead to stains or damage if not treated promptly.
  3. Maintenance:
    • Outdoor Cushions: They are generally easier to clean, often requiring just a wipe-down or occasional wash with mild soap and water. They’re designed to be low-maintenance and to dry quickly if they get wet.
    • Indoor Cushions: Depending on the fabric, they might require spot cleaning, professional cleaning, or machine washing. It’s essential to follow care instructions to avoid damage.
  4. Design and Aesthetics:
    • Outdoor Cushions: They often come in brighter colors and patterns to complement outdoor settings like gardens, patios, and poolsides. They’re designed to be visually appealing while being functional.
    • Indoor Cushions: With a vast array of designs, textures, and patterns available, indoor cushions can be chosen to match or contrast with existing interior decor, offering more versatility in interior design choices.
  5. Comfort:
    • Outdoor Cushions: While they prioritize durability, many modern outdoor cushions also offer excellent comfort, rivaling their indoor counterparts.
    • Indoor Cushions: Often softer and plusher, indoor cushions are designed primarily for comfort, given that they don’t need to withstand the elements.

In summary, while both indoor and outdoor cushions can add comfort and style to your spaces, their materials, construction, and maintenance requirements differ based on their intended environments. When purchasing, it’s crucial to consider where the cushion will be placed to ensure its longevity and performance.

QDo you offer any eco-friendly or sustainable fabric options?

Absolutely! We are deeply committed to sustainability and proudly offer a range of eco-friendly fabric options that align with our environmental values. Here’s what sets our sustainable fabric selections apart:

  1. Recycled Materials: Many of our fabrics are crafted from recycled materials, including the innovative Renaissance Yarn, which is derived from recycled fibers. This transformation process ensures high-quality, durable textiles without compromising on aesthetics or comfort.
  2. Organic Fibers: We provide fabrics made from organic cotton and other natural fibers. These materials are cultivated without synthetic pesticides, herbicides, or genetically modified organisms, ensuring a minimal environmental footprint.
  3. Low-Impact Dyes: Our sustainable fabrics utilize dyes that are water-efficient and have a reduced chemical impact on the environment. These dyes are non-toxic, ensuring the fabric retains its vibrant color without harming our planet.
  4. Sustainable Manufacturing: We’re proud to partner with manufacturers who prioritize sustainable practices. This includes the use of solar power, water conservation, and energy-efficient methods. Our goal of achieving zero waste to landfill showcases our commitment to reducing our environmental impact.
  5. Durability: Sustainability also means longevity. Our eco-friendly fabrics are designed to last, reducing the need for frequent replacements and minimizing waste.
  6. Recycling Programs: Recognizing the importance of a circular economy, we have recycling programs in place for many of our fabrics, ensuring they have a life even after their primary use.
  7. Certifications: Many of our sustainable fabrics come with certifications, such as OEKO-TEX or Global Organic Textile Standard (GOTS), which validate their environmental and social standards.
  8. Transparency: We believe in being transparent about the origins and sustainability credentials of our fabrics. If you have any questions about a particular fabric’s eco-friendly attributes, please don’t hesitate to ask.

In summary, our dedication to sustainability is reflected in every aspect of our business, from the materials we choose to our manufacturing processes. By opting for our eco-friendly fabrics, you’re not only receiving a top-tier product but also contributing to a more sustainable and environmentally-conscious future.

QWhat's the difference between the various fabric brands you offer?

We proudly offer a curated selection of fabrics from some of the industry’s most respected brands. Each brand has its unique strengths, characteristics, and design philosophies. Here’s a brief overview of the differences between the fabric brands we carry:

  1. Sunbrella: A leader in the outdoor fabric industry, Sunbrella is renowned for its durability and resistance to fading, mildew, and weather conditions. Their fabrics are made of 100% solution-dyed acrylic, ensuring vibrant colors that last. Sunbrella is not only about durability; their design range is vast, offering everything from solid colors to intricate patterns.
  2. Tempotest: Hailing from Italy, Tempotest combines European flair with high-performance features. Their fabrics are known for their unique designs and exceptional resistance to weather conditions, making them perfect for both indoor and outdoor applications. Tempotest fabrics also incorporate Teflon into their fibers, providing an added layer of protection against stains and the elements.
  3. Outdura: Outdura fabrics are known for their heavy-duty performance and stylish designs. Made of solution-dyed acrylic, they offer UV protection, water resistance, and durability. Outdura places a strong emphasis on environmental responsibility, ensuring their manufacturing processes have minimal impact on the environment.
  4. Charlotte Fabrics: With a rich history spanning over 50 years, Charlotte Fabrics offers a vast array of designs ranging from traditional to contemporary. They prioritize quality and have a diverse range of textiles suitable for various applications, both indoor and outdoor.
  5. Robert Allen Design: A premium brand known for its innovative designs and collaborations with top designers. Robert Allen Design offers a diverse range of fabrics, from luxurious velvets to high-performance outdoor textiles. Their fabrics are often seen in upscale settings, reflecting their commitment to quality and design excellence.

In summary, while all these brands offer high-quality fabrics, each brings its unique style, features, and design philosophy to the table. Depending on your specific needs, aesthetic preferences, and the intended use of the fabric, one brand might be more suitable than the others. If you need guidance in selecting the right brand or fabric for your project, please don’t hesitate to reach out to us.

QCan I get a digital preview of what my custom cushion will look like?

Currently, we are in the process of developing an advanced digital preview service to provide our customers with a real-time representation of their custom cushions. Once fully implemented, this service will allow for interactive design choices, custom mock-ups, and more.

For now, here’s what we can offer:

  1. Fabric Images: We can provide high-resolution images of our fabric selections, allowing you to visualize the texture, pattern, and color of your chosen material.
  2. Existing Construction Images: We have a gallery of images showcasing various cushion constructions we’ve done in the past. While they might not match your exact specifications, they can give you a general idea of our craftsmanship and quality.
  3. Feedback Loop: While we may not have a real-time design tool at the moment, we highly value your feedback. If you have specific design elements or combinations in mind, share them with us, and we’ll do our best to provide relevant images or information.
  4. Future Developments: As we progress with our digital preview service, we’ll be introducing features like an interactive design tool, custom mock-ups, and more. We’re excited about these upcoming enhancements and believe they will significantly enhance the customization experience for our customers.

In the interim, we’re committed to assisting you in any way we can. If you have any questions or specific requests regarding fabric choices or cushion designs, please don’t hesitate to contact us.

QWhat size umbrella would you recommend for a standard patio table?

For a standard patio table that seats four to six people, we typically recommend an umbrella that is between 9 to 11 feet in diameter. This size ensures adequate shade coverage for both the table and the chairs, allowing everyone to sit comfortably out of direct sunlight.

When selecting an umbrella size, consider the following:

  1. Table Size and Shape: Measure your table and ensure that the umbrella will extend beyond the table’s edge by at least 1.5 to 2 feet on each side. This provides optimal shade for those seated.
  2. Number of Chairs: If you frequently pull out additional chairs during gatherings, you might want to opt for a slightly larger umbrella to accommodate the extra seating.
  3. Space Constraints: Ensure that the umbrella, when fully opened, will fit within the confines of your patio or deck without obstructing walkways or other features.
  4. Base and Stability: A larger umbrella will require a heavier base to ensure stability, especially in windy conditions.

Remember, it’s always better to have a bit more shade than not enough. Consider your specific needs and preferences when making a final decision.

QMy pet is X lbs. What size pet bed would you recommend?

Choosing the right size pet bed is essential for your pet’s comfort. Here’s a general guideline based on the weight of your pet:

  1. XS (up to 15 lbs): Suitable for very small breeds like Chihuahuas, Toy Poodles, or kittens. The bed dimensions typically range from 15″-20″ in length and width.
  2. Small (16-25 lbs): Ideal for breeds like Dachshunds, Shih Tzus, or cats. Beds for this size typically range from 21″-25″ in length and width.
  3. Medium (26-40 lbs): Suitable for breeds like Beagles, Cocker Spaniels, and most Terriers. Beds for this category usually range from 26″-30″ in length and width.
  4. Large (41-70 lbs): For breeds like Boxers, Bulldogs, and small Retrievers. Beds for these pets typically range from 31″-40″ in length and width.
  5. Extra Large (71 lbs and above): Suitable for breeds like larger Retrievers, Shepherds, and Rottweilers. These beds are usually over 41″ in length and width.

However, weight is just one factor. Consider your pet’s sleeping style as well. Some pets sprawl out when they sleep, while others curl up. Measure your pet when they’re in their favorite sleeping position to ensure the bed will accommodate them comfortably.

Lastly, when in doubt, it’s always better to size up. A slightly larger bed will give your pet more room to find that perfect sleeping position.

QCan the umbrellas withstand strong winds?

Our umbrellas are designed with durability in mind and are constructed using high-quality aluminum, which offers both strength and flexibility. However, like all umbrellas, they have their limits when it comes to extreme weather conditions.

For typical breezy days, our umbrellas should perform well. They feature a vented canopy design that allows wind to pass through, reducing the risk of it being lifted or turned inside out. This venting system helps in dispersing wind pressure and increases wind resistance.

However, during very strong winds or stormy conditions, we recommend closing and securing the umbrella to prevent potential damage to both the umbrella and your property. No umbrella, regardless of its construction, is immune to the forces of extreme wind gusts.

If you live in an area that frequently experiences high winds, consider our umbrellas with reinforced ribs and additional anchoring options. And always remember to use the appropriate base weight to ensure stability.

QAre the pet beds suitable for outdoor use?

Absolutely! We specialize in pet beds that are crafted with outdoor durability in mind. The majority of our pet beds are made using high-quality outdoor materials such as Sunbrella, Outdura, and Tempotest. These fabrics are constructed from solution-dyed acrylic, ensuring they are resistant to UV rays, mildew, and moisture, making them perfect for outdoor use.

Additionally, for those who want an even more resilient option, we offer Dryfast foam, which is designed to allow water to drain quickly and promote faster drying.

While our outdoor pet beds are designed to withstand the elements, if you want to maximize their lifespan, we recommend placing them in shaded or covered areas when possible and considering a protective cover for times of extreme weather.

Of course, for those who prefer indoor settings or want a different aesthetic, we also offer a range of indoor fabrics to suit your needs.

QWhat types of pillows do you offer (e.g., throw pillows, bed pillows, lumbar pillows)?

At Arizona Custom Cushions, we pride ourselves on offering a diverse range of pillows tailored to various needs and preferences:

  1. Throw Pillows: These decorative pillows can be used on sofas, chairs, or beds. They are available in a myriad of designs, sizes, and colors, ensuring there’s a perfect match for every decor style.
  2. Lumbar Pillows: Specifically designed to support the lower back, our lumbar pillows are ideal for chairs, sofas, or any seating area where additional back support is desired. Their elongated design not only offers comfort but also adds a touch of elegance to your seating.
  3. Bolster Pillows: These cylindrical pillows are versatile in use. Whether you’re looking for neck support, a decorative touch to your bed, or something to hug during a nap, our bolster pillows are up to the task.
  4. Custom Pillows: Beyond our standard offerings, we can craft custom pillows tailored to specific needs. Whether it’s a unique size for RV seating, a special floor pillow for lounging, or a yoga pillow for your practice, we’ve got you covered.
  5. Pillow Inserts: For those who already have pillow covers but need the right insert, we offer high-quality pillow inserts that provide the perfect amount of fluff and support.
  6. Indoor and Outdoor Use: All our pillows are available for either indoor or outdoor use. Our outdoor pillows are crafted with materials designed to withstand the elements, ensuring longevity and sustained appearance.

Whatever your pillow needs, we have a solution. And if you have a specific requirement not listed here, reach out to us. We’re always eager to help our customers find or create the perfect pillow.

QWhat sizes are available for your pillows?

At Arizona Custom Cushions, we offer a diverse range of pillow sizes to cater to various needs and preferences:

  1. Throw Pillows: Our throw pillows come in a variety of standard sizes, including but not limited to:
    • 12×12 inches
    • 16×16 inches
    • 18×18 inches
    • 20×20 inches
    • 24×24 inches
  2. Lumbar Pillows: Designed to provide optimal back support, our lumbar pillows are available in sizes such as:
    • 12×20 inches
    • 14×22 inches
    • 16×26 inches
  3. Bolster Pillows: These cylindrical pillows are available in lengths ranging from 16 to 30 inches with standard diameters of 6 or 8 inches.
  4. Custom Sizes: Beyond our standard offerings, we understand that sometimes you might need a pillow of a specific size. Whether it’s a unique shape for a custom-made sofa or a particular size for a special nook in your home, we can craft pillows tailored to your exact dimensions.

If you’re unsure about the right size for your needs or if you have a specific size in mind that’s not listed here, please reach out to us. Our team is always here to guide you to the perfect pillow solution for your space.

QCan I order a custom-sized pillow?

Yes, absolutely! We specialize in creating custom products tailored to our customers’ needs. If you have a specific size or shape in mind for your pillow that isn’t listed on our website, simply reach out to us with your specifications. Whether it’s for a unique piece of furniture, a special nook in your home, or any other purpose, we’re here to craft the perfect pillow to fit your space. Just provide us with the dimensions and any other specific requirements, and we’ll take care of the rest.

QWhat's the difference between a pillow insert and a pillow cover?

A pillow insert and a pillow cover serve distinct purposes:

  1. Pillow Insert: This is the inner cushion or stuffing of a pillow. It’s typically made from various materials like foam, polyfiber, down, or feathers. The insert provides the structure, support, and comfort of the pillow. While many inserts come with a lining or casing, it’s also common for pillows to be directly stuffed with the filling without a separate lining. This inner casing or lining, when present, helps maintain the shape and even distribution of the filling.
  2. Pillow Cover: This is the decorative outer layer that encases the pillow insert. It’s often made from various fabrics and can feature designs, patterns, or solid colors. The cover not only adds aesthetic appeal but also protects the insert from dirt, spills, and wear. Many pillow covers come with zippers or closures, allowing them to be removed and washed or replaced for a fresh look.

In essence, the pillow insert provides the form and comfort, while the pillow cover offers style and protection.

QWhat happens if my cushion fades or gets damaged? Is there a warranty?

At Arizona Custom Cushions, we are deeply committed to delivering products of the highest quality. We understand that when you invest in custom cushions, you expect them to last and maintain their appearance.

  1. Our Manufacturing Guarantee: We guarantee the manufacturing of our cushions. This means that we ensure they are made to your exact specifications regarding material, sizing, styles, ties, and filling. If there’s any discrepancy or defect in the manufacturing process, we stand ready to address and rectify the issue.
  2. Fabric Warranties: While we guarantee our craftsmanship, the fabrics we use come with their own warranties provided by the fabric manufacturers. These warranties typically cover aspects like fading, durability, and resistance to elements. The specifics of each fabric warranty can be found in the detail section for each fabric on our website. If you encounter issues that fall under the fabric warranty, we will act on your behalf, liaising with the fabric manufacturers to handle warranty claims, ensuring a smoother process for you.
  3. Claim Process: Should you need to make a warranty claim, please contact our customer service team with a detailed description of the issue, accompanied by relevant photos. We’ll promptly review your claim and guide you through the subsequent steps.
  4. Maintenance Tips: To ensure the longevity of your cushion, it’s essential to follow our recommended care and maintenance guidelines. Proper cleaning, storage, and protection from extreme weather conditions can significantly prolong the life of your cushion, ensuring it remains in prime condition.

In conclusion, our commitment is to ensure you are wholly satisfied with your purchase. Should you face any challenges with your cushion, whether it’s a manufacturing concern or a fabric warranty issue, we’re here to assist. Our goal is for you to enjoy your custom cushion for many years to come.

QDo you manufacture cushions using Customer Supplied Fabric?

Yes, we absolutely do! At Arizona Custom Cushions, we understand that our customers may have specific fabric preferences or may have already found the perfect fabric that matches their décor. Here’s how the process works:

  1. Fabric Suitability: Before sending us your fabric, we recommend reaching out to our team to discuss its suitability for cushion manufacturing. Some fabrics may not be ideal for certain types of cushions or specific uses, especially if they’re intended for outdoor use.
  2. Sending Your Fabric: Once we’ve confirmed the fabric’s suitability, you can mail it to us. Please ensure it’s properly packaged to prevent any damage during transit.  Address: Custom Cushion of Arizona 2320 W Peoria Ave STE B140 Phoenix, AZ, 85029
  3. Fabric Requirements: After you’ve chosen the cushion style and provided the necessary dimensions, we’ll inform you about the required yardage for your project. It’s always a good idea to send a little extra to account for any contingencies.
  4. Quality Check: Upon receiving your fabric, we’ll conduct a quality check to ensure there are no defects or issues that might affect the final product.
  5. Manufacturing: Once everything is in order, we’ll proceed with the manufacturing process, ensuring that your custom cushion is crafted to our high standards and your exact specifications.
  6. Communication: Throughout the process, we maintain open communication, updating you on the progress and addressing any queries you might have.

In summary, we’re committed to providing flexibility and options for our customers. Using your supplied fabric allows for a truly personalized touch, ensuring your cushions are unique and perfectly matched to your desired aesthetic.

QDoes Custom Cushion of Arizona offer volume discounts?

Yes, we do! At Arizona Custom Cushions, we value both individual and bulk orders, and we understand that larger projects may require a significant quantity of cushions. To support these needs, we offer volume discounts tailored to the size and scope of your order. Here’s how it works:

  1. Tiered Discounts: Our volume discounts are structured in tiers. The more cushions you order, the bigger the discount you receive. This ensures that you get the best value for larger projects.
  2. Custom Quotes: For substantial orders or unique projects, we recommend reaching out to our sales team directly. They will provide a custom quote that reflects the volume discount and any other special considerations for your order.
  3. Quality Assurance: Regardless of the size of your order, we maintain our commitment to quality. Whether you’re ordering ten cushions or a hundred, each one will be crafted with the same attention to detail and high-quality materials.
  4. Project Support: For bulk orders, our team is available to assist with fabric selection, design recommendations, and any other specific needs you might have for your project.
  5. Ordering Process: To avail of the volume discount, simply email us at sales@arizonacustomcushions.com with details of your requirements. Our team will get back to you promptly with a quote and further information.

In summary, our volume discounts are designed to provide added value for larger orders, ensuring that you get the best possible price without compromising on quality. If you have a significant project in mind, don’t hesitate to reach out to us for a custom quote.

QWhat safety measures are in place for the materials used? Are they child and pet safe?

Safety is a top priority at Arizona Custom Cushions. We understand the importance of ensuring that our products are safe for all members of your family, including children and pets. Here’s how we address safety concerns:

  1. Non-Toxic Materials: All the materials we use, from fabrics to fillings, are non-toxic. We ensure that they do not contain harmful chemicals or substances that could pose a risk to children, pets, or even adults.
  2. Durability: Our cushions are designed to be durable, reducing the risk of them tearing apart easily. This is especially important for households with pets, as cushions that can withstand a bit of rough play can prevent pets from ingesting any part of the cushion.
  3. Fire Safety: Our cushion fillings are compliant with California Technical Bulletin 117 (CA-117) regulations. CA-117 is a standard for fire safety and flame retardancy in upholstered furniture. It ensures that materials used in upholstery resist the ignition from a small, open flame, thus reducing the risk of fire-related accidents. While no fabric is entirely fireproof, our adherence to CA-117 standards means our cushions are designed to be more resistant to catching fire, adding an extra layer of safety.
  4. Easy to Clean: Our cushions, especially those designed for outdoor use, are easy to clean. This ensures that you can quickly remove any contaminants, reducing the risk of children or pets coming into contact with harmful substances.
  5. Secure Fastenings: For cushions that come with ties or other fastenings, we ensure they are securely attached to reduce the risk of them becoming a choking hazard.
  6. Transparency: We believe in being transparent about the materials we use. If you have specific concerns or need more information about any of our materials, our team is always available to provide detailed information.

In summary, we take a comprehensive approach to safety, ensuring that our cushions are not only comfortable and stylish but also safe for every member of your household. If you have any specific safety concerns or requirements, please don’t hesitate to reach out to us.

QDo I need ties on my cushions?

The decision to include ties or other attachment methods on your cushions largely depends on their intended use, location, and your personal preferences. Here are some factors to consider:

  1. Location Stability: If your cushions are for an outdoor setting where they might be exposed to wind or frequent movement, ties or Velcro attachments can help secure them in place, preventing them from blowing away or shifting out of position.
  2. Furniture Design: Some furniture designs, especially certain types of outdoor or patio furniture, have specific areas where ties or Velcro can be attached, making it easier to secure cushions.
  3. Aesthetic Preference: Some people prefer the look of cushions with ties as they can add a decorative touch. Conversely, others might prefer a cleaner look without ties or the sleek appearance of Velcro.
  4. Ease of Removal: Ties and Velcro make it easier to remove and replace cushions, especially if you frequently clean them or swap them out based on seasons or occasions.
  5. Safety: For households with active children or pets, ties or Velcro can ensure that cushions stay in place, reducing the risk of slips or trips.
  6. Back Cushions: If you’re considering ties for back cushions, they can be particularly useful to keep the cushion from sliding down, especially if the back of your furniture is at an angle.

Our standard ties are 12 inches long, but we also offer Velcro ties in various lengths. Both can be positioned to be secured around furniture frames or in specific locations as per your request. If you need a different length, have specific placement preferences, or are interested in other custom attachment options, please let us know. We have expertise in a range of custom attachment solutions tailored to the unique placement and use of cushions. If our standard offerings don’t meet your needs, we’re here to customize your cushions to your exact specifications.

In summary, while many cushions don’t necessarily need ties, they can be a beneficial feature depending on your specific needs and preferences. If you’re unsure or have unique requirements, our team is always available to provide guidance and offer solutions based on your furniture type and intended cushion use.

QWhat is the return policy for umbrellas and pet beds?

Given the custom nature of our products, our return policy for umbrellas and pet beds is as follows:

  1. Custom Orders: For umbrellas and pet beds that are custom-made based on specific customer specifications, we cannot accept returns. These items are uniquely crafted for each customer, and as such, cannot be restocked.
  2. Manufacturing Errors: If the product was manufactured incorrectly or does not match the specifications provided by the customer, we will rectify the error. Please return the original product to us, and we will send out the corrected item at our cost. Any such issues should be brought to our attention within 30 days of receiving the product.
  3. Standard Products: For non-customized products or items that are part of our standard stock, returns are accepted within 30 days of purchase, provided the item is in its original, unused condition. A restocking fee may apply.
  4. Damages in Transit: If your product arrives damaged due to shipping, please inform us immediately. We will work with the shipping provider to address the issue and ensure you receive a replacement or refund as appropriate.
  5. Fabric and Material Discrepancies: We highly recommend ordering fabric samples before finalizing your purchase to ensure the material meets your expectations. If you choose not to order samples, please note that slight variations in color or texture due to screen discrepancies are not grounds for a return.

Always refer to the specific product page or reach out to our customer service team for any clarifications regarding our return policy.

QMy umbrella arrived damaged. What should I do?

We’re truly sorry to hear that your umbrella arrived in less than perfect condition. Please follow these steps to address the issue:

  1. Document the Damage: As soon as you notice the damage, take clear photos of the damaged area, the packaging, and any other relevant details. This documentation will be crucial for any claims processes.
  2. Contact Us Immediately: Reach out to our customer service team as soon as possible, preferably within 48 hours of receiving the damaged item. You can contact us via email, phone, or through our website’s contact form. Provide us with your order number, the details of the damage, and attach the photos you took.
  3. Keep All Packaging: Please retain all original packaging and the damaged product until the issue is resolved. This may be required for inspection by the shipping carrier.
  4. Resolution: Once we’ve reviewed the details and photos, we’ll work with you to find the best solution, whether that’s sending a replacement, providing repair options, or offering a refund.
  5. Shipping Claims: If the damage occurred during shipping, we will handle the claims process with the shipping provider on your behalf. This is why timely reporting and documentation are crucial.

Your satisfaction is our top priority, and we’ll do everything we can to ensure you have a positive experience with us, even when things don’t go as planned.

QThe pet bed I received looks different from what I ordered. How can this be resolved?

We apologize for any inconvenience caused. We strive for accuracy in all our orders, but occasionally mistakes can happen. Here’s how we can address this issue:

  1. Document the Discrepancy: Please take clear photos of the pet bed you received, focusing on the areas that differ from what you ordered. This will help us understand the issue more clearly.
  2. Contact Our Customer Service: Reach out to our customer service team with your order number, a description of the discrepancy, and the photos you took. You can contact us via email, phone, or through our website’s contact form.
  3. Review Your Order: We will review the details of your original order and compare it with the product you received to determine the cause of the discrepancy.
  4. Resolution: Once we’ve identified the issue, we’ll work with you to find the best solution. This may include sending the correct pet bed, offering a partial refund, or providing other options suitable to your situation.
  5. Return Shipping: If a return is necessary, we’ll guide you through the process and, in cases where the error was on our part, cover the return shipping costs.

We value your trust and will do everything we can to ensure your satisfaction. Please allow us the opportunity to make things right.

QCan I order a cushion or pillow slip cover without the filling?

Of course! For every customizable product we offer, there’s an option on the configuration tab to order just the slip cover without the filling. This is perfect if you already have a filling or simply want to update an existing cushion or pillow with a fresh look. By selecting the “covers only” option, you can easily customize your decor or replace older covers while retaining your current inserts. If you have any specific design requirements or need guidance on sizing, don’t hesitate to reach out. We’re here to help ensure you get the perfect fit and style for your needs.

QCan I order foam only for a cushion, or just a pillow insert?

Of course! We cater to a variety of needs, recognizing that sometimes our customers might want to rejuvenate an existing cushion or pillow without needing a new cover.

For cushions: Navigate to the product you’re interested in and, on the configuration tab, select the “filling only” option. This way, you can order just the foam without the exterior cover.

For pillows: If you’re looking for a pillow insert, simply head to the “Pillows” section in our main menu. There, you’ll find the option to order pillow inserts without the decorative cover.

Whether you’re looking to refresh the feel of an old cushion or pillow, or have a custom cover and just need the inside, we’ve got you covered. If you have specific dimensions or types of foam in mind, or need assistance in choosing the right insert, don’t hesitate to reach out. We’re here to ensure you get exactly what you’re looking for.

QWho are we?

Arizona Custom Cushions is more than just a cushion manufacturer; we are a team of dedicated artisans, designers, and craftsmen committed to bringing comfort and style to your living spaces. For over 25 years we have been at the forefront of creating custom cushion solutions tailored to the unique needs and tastes of our diverse clientele.

Our journey began with a simple mission: to transform ordinary spaces into extraordinary havens of relaxation and elegance. Over the years, we have meticulously honed our craft, ensuring that every cushion we produce not only meets but exceeds industry standards.

What sets us apart?

  1. Customization: Every cushion we create is a reflection of our client’s vision. From the choice of fabric to the intricacies of design, we ensure that every detail aligns with your preferences.
  2. Quality: We source only the finest materials, ensuring longevity and durability in every product. Our fabrics are chosen for their resilience, beauty, and comfort.
  3. Innovation: We are constantly evolving, integrating the latest trends, technologies, and techniques into our processes. This commitment to innovation ensures that our products are always a step ahead.
  4. Sustainability: We believe in a greener future. Many of our fabrics are made using sustainable practices, and our operations prioritize eco-friendly processes, from solar power utilization to waste reduction.
  5. Collaboration: We cherish our relationships with interior designers, event planners, and all our clients. Your feedback and insights drive us to continually elevate our offerings.

At Arizona Custom Cushions, every stitch tells a story – a story of dedication, passion, and a relentless pursuit of perfection. Whether you’re looking to revamp your patio, add a touch of luxury to your living room, or find the perfect cushion for a bespoke furniture piece, we’re here to make your vision come to life.

Welcome to our world of comfort and style.

QWhat rights you have over your data?

At Arizona Custom Cushions, we deeply respect your privacy and the trust you place in us when sharing your personal data. In line with data protection regulations and our commitment to transparency, here are the rights you have concerning your data:

  1. Access: You have the right to request a copy of the personal data we hold about you. This allows you to check that we are using your information in accordance with data protection laws.
  2. Rectification: If you believe any of the personal data we hold about you is inaccurate or incomplete, you can request to have it corrected.
  3. Erasure: In certain circumstances, you can ask us to delete or remove your personal data from our systems.
  4. Restriction: You have the right to request the restriction of processing your personal data in specific situations, such as when you contest the accuracy of that data.
  5. Portability: You can request the transfer of your personal data to another party in a structured, commonly used, and machine-readable format.
  6. Objection: You have the right to object to the processing of your personal data for direct marketing purposes or when our processing is based on legitimate interests.
  7. Withdraw Consent: Where we process your data based on your consent, you can withdraw that consent at any time.
  8. Lodge a Complaint: If you believe that we are not handling your data correctly, you have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights or for more information, please contact our data protection officer or customer service team. We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made multiple requests, it may take us longer, but we will notify you and keep you updated.

Remember, these rights are not absolute and may be subject to conditions or exceptions as defined by applicable laws.

QWhere we send your data?

At Arizona Custom Cushions, we prioritize the security and privacy of your data. Here’s an overview of where and why we might send your data:

  1. Service Providers: We collaborate with select third-party service providers to offer a seamless customer experience. These may include payment processors, shipping companies, and customer relationship management tools. These providers only receive the necessary data to perform their specific service and are contractually obligated to maintain the confidentiality and security of your data.
  2. Data Storage: Our data is stored on secure servers, which may be located in the U.S. or other countries. We ensure that any data storage or processing outside the U.S. adheres to stringent data protection standards.
  3. Legal and Regulatory Bodies: In certain circumstances, we may be required to share your data with legal or regulatory bodies. This could be in response to a lawful request or to comply with a legal obligation.
  4. Business Transfers: If our business is sold or merged with another company, your data may be transferred to the new owners so they can continue to sell and support our products and services.
  5. Automated Spam Detection: Comments or reviews left on our website may be checked through an automated spam detection service, which helps maintain the integrity of content on our site.
  6. Security Measures: We use advanced security measures, including encryption and secure protocols, to ensure that data transfers are protected against unauthorized access, disclosure, alteration, or destruction.
  7. Anonymized Data: For analytical purposes, we might share anonymized data with third parties. This data does not identify you personally but helps us understand market trends and improve our services.

We never sell your personal data to third parties. Any data sharing is done with the utmost care, ensuring that all parties involved maintain the highest standards of data protection and privacy.

If you have any questions or concerns about where your data is sent or how it’s used, please don’t hesitate to contact us.

QHow do I track my order once it's been shipped?

Once your custom cushion order is ready to be shipped, we ensure that you’re kept in the loop every step of the way. Here’s how you can track your order:

  1. Shipping Confirmation Email: As soon as your order is dispatched from our facility, you’ll receive a shipping confirmation email. This email will contain essential details about your shipment, including a tracking number.
  2. Tracking Number: The tracking number provided in the confirmation email is your key to monitoring your order’s journey. Simply click on the tracking number link, or visit the shipping carrier’s website and enter the tracking number in the designated tracking section.
  3. Real-time Updates: By using the tracking number, you can view real-time updates on your order’s location, estimated delivery date, and any other relevant shipping details.
  4. Mobile Notifications: Some shipping carriers offer mobile notifications. If available and you’ve opted in, you’ll receive updates about your order’s status directly on your mobile device.
  5. Our Website: If you’ve created an account with Arizona Custom Cushions, you can log in to your account on our website and navigate to the ‘Order History’ or ‘Track My Order’ section. Here, you’ll find details about your current and past orders, including tracking information.
  6. Customer Service: If you encounter any issues while tracking your order or if you haven’t received a tracking number, please don’t hesitate to contact our customer service team. They’re here to assist you and ensure that you receive your order as expected.

Remember, while we aim to provide accurate delivery estimates, unforeseen circumstances like weather conditions, customs delays, or carrier disruptions might affect the actual delivery date. Rest assured, we’re always here to help and ensure that your custom cushions reach you in perfect condition.

QWhat payment methods do you accept?

At Arizona Custom Cushions, we prioritize your convenience and security when it comes to payments. We accept a wide range of payment methods to ensure a seamless shopping experience:

  1. Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  2. PayPal: For those who prefer to use PayPal, you can securely log in to your PayPal account during the checkout process and complete your payment.
  3. Bank Transfers: For larger orders or specific requirements, we can accommodate direct bank transfers. Please contact our customer service team for bank details and further instructions.
  4. Checks: We accept personal and business checks. However, please note that your order will only be processed once the check has cleared, which might add to the overall delivery time.
  5. Secure Transactions: Your security is our top priority. All transactions are encrypted using advanced SSL technology, ensuring that your payment details and personal information remain confidential.

If you have any questions about our payment methods or encounter any issues during the payment process, our dedicated customer service team is here to assist you. We aim to provide a hassle-free and secure shopping experience for all our customers.

QIs there a discount for repeat customers or referrals?

Absolutely! At Arizona Custom Cushions, we truly value the loyalty and trust of our repeat customers, as well as the power of word-of-mouth recommendations.

  1. Repeat Customers: If you’ve ordered from us before, we’re delighted to offer you a special discount on your subsequent orders as a token of our appreciation. Simply reach out to our customer service team with your previous order details, and they’ll guide you on how to avail this offer.
  2. Referral Program: We believe that the best form of advertising is a satisfied customer. If you refer a friend or family member to us, and they place an order, both you and the person you referred will receive a discount on your next purchase. It’s our way of saying “thank you” for spreading the word about Arizona Custom Cushions.

Please note that terms and conditions apply to these offers, and they may not be combined with other ongoing promotions or discounts. For more details or to avail of these discounts, please contact our customer service team.

QAre there any safety precautions I should be aware of when using the umbrella?

Absolutely, safety is paramount when using any outdoor equipment, including umbrellas. Here are some precautions to keep in mind:

  1. Wind Conditions: While our umbrellas are designed to be durable, they are not immune to the forces of nature. If strong winds or storms are forecasted, it’s best to close and secure your umbrella. Prolonged exposure to high winds can damage the umbrella and pose a risk to nearby objects and individuals.
  2. Proper Anchoring: Ensure that the umbrella is properly anchored. If using a base, make sure it’s heavy enough to support the size of the umbrella you’ve chosen. This will prevent the umbrella from tipping over in mild winds.
  3. Opening and Closing: When opening or closing the umbrella, ensure that the area around it is clear. This will prevent any accidental injuries or damage to nearby objects.
  4. Positioning: Avoid placing the umbrella near sources of heat or open flames. The fabric, while durable, is not fireproof.
  5. Children: Always supervise children around the umbrella. Ensure they don’t play with the opening mechanism or try to climb it.
  6. Regular Inspection: Periodically inspect your umbrella for any signs of wear, tear, or damage. Addressing minor issues early can prevent bigger problems in the future.
  7. Storage: When not in use for extended periods, especially during off-seasons, it’s a good idea to store the umbrella in a protective cover or indoors. This will prolong its lifespan and keep it in good condition.
  8. Cleaning: Regular cleaning can prevent mold and mildew buildup. However, always ensure the umbrella is completely dry before storing it to avoid moisture-related issues.

By following these precautions, you can enjoy your umbrella safely for many seasons to come.

QHow long do your umbrellas typically last with regular use?

The lifespan of our umbrellas largely depends on the conditions they’re exposed to and how they’re cared for. However, with regular use and proper care, our umbrellas are designed to last for several years. Here’s a breakdown:

  1. Material Quality: Our umbrellas are crafted using high-quality aluminum and are covered with premium solution-dyed acrylic fabrics like Sunbrella, Outdura, and Tempotest. These materials are known for their durability and resistance to fading, mildew, and wear.
  2. Usage Conditions: If the umbrella is used in an environment with moderate weather conditions and is not exposed to extreme elements like strong winds, heavy rain, or prolonged direct sunlight on a daily basis, it can last longer.
  3. Maintenance: Regular cleaning and maintenance can significantly extend the life of your umbrella. Ensuring that the umbrella is clean and dry before storing, and using a protective cover when not in use, can prevent issues like mold, mildew, and fabric degradation.
  4. Frequency of Use: Like any product, the more frequently it’s used, the faster it will show signs of wear. However, even with daily use during the warmer months, our umbrellas are designed to serve you well for many seasons.
  5. Storage: Storing the umbrella indoors during off-seasons or during severe weather conditions can significantly prolong its lifespan.

Considering all these factors, with regular use and proper care, our umbrellas can typically last anywhere from 5 to 10 years or even longer. It’s worth noting that while the frame of the umbrella may remain sturdy for many years, the fabric, depending on exposure to the elements, might need replacement after some time. Fortunately, many of our umbrellas offer the option of replacing just the canopy, allowing you to refresh the look without purchasing an entirely new umbrella.

QAre the pet beds designed to support pets with joint issues or other health concerns?

Yes, our pet beds are designed with the comfort and well-being of all pets in mind, including those with joint issues or other health concerns. Here’s how:

  1. High-Resilience (HR) Foam: The core of our pet beds is made from high-resilience foam, which offers superior support and cushioning. This type of foam provides even weight distribution, helping to alleviate pressure points and offering relief to pets with arthritis, hip dysplasia, or other joint and muscle issues.
  2. Polyfiber Top Layer: To add an extra layer of comfort, our pet beds have a top layer of polyfiber. This ensures a soft and plush surface for your pet to rest on, making it comfortable for pets of all ages.
  3. Durable Fabrics: Our pet beds are primarily made with outdoor materials like Sunbrella, Outdura, and Tempotest, which are solution-dyed acrylic fabrics. These fabrics are not only durable but also easy to clean, ensuring a hygienic environment for pets, especially those with skin sensitivities or allergies.
  4. Elevated Design Options: While our standard pet beds are designed to be placed directly on the floor, we can customize designs that are elevated. An elevated design can further help in reducing stress on joints, especially for older pets.
  5. Customization: Since we offer custom-made pet beds, if your pet has specific health concerns or needs, you can reach out to us with your requirements. We’ll do our best to accommodate and create a bed that’s perfect for your furry friend.

It’s always a good idea to consult with your veterinarian regarding the best bedding options for pets with specific health issues to ensure their utmost comfort and well-being.

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